Returns & Exchanges

At GILSON, we are committed to ensuring you have the best gear for your performance, which is why we offer a 30-day window for returns and exchanges on all sports equipment in original condition. If your gear doesn't meet your expectations, our streamlined process makes it easy to get back to the game.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare the Package

Securely pack your gear in its original packaging, ensuring all tags are attached and any protective wraps are intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your parcel, and drop it off at any authorized carrier location.

4

Quality Inspection & Refund

Once our team receives and inspects your items, we will process your refund or ship your new exchange within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing